Return Policy

At Beautcian, we ensure the quality of all products delivered to you. To ensure your health and safety, and to maintain service quality, we apply the following policy:

1. Return Policy

• Defective Products Only: We accept returns ONLY for products that have manufacturing defects or damage caused during shipping.
• Returns are not accepted for any other reason (such as change of mind) to ensure the safety of personal care and cosmetic products.

2. Exchange Policy

We do not accept product exchanges. If a product is defective, it will be returned for a refund or replaced with a non-defective item of the same kind. Exchanges for different products are not permitted.

3. Reporting an Issue

If you receive a defective product, please follow these steps:

• Contact us within 24 hours of receiving the order.
• Attach clear photos showing the defect or damage.
• Keep the product in its original condition and packaging.

4. Contact Us

To submit a return request for a defective product, please contact our customer support team via email: support@beautcian.com